I was at a Super Bowl party on Sunday, and had a friend show me her Vape that she bought from your store. After having a few hits, I decided to visit your store myself. I was quite surprised when I walked in and saw how crowded it was. It took about 5 minutes before LeeAnne was freed up and waited on me. Being totally new to this experience, and only a cell phone photo of my friends vape, we went forward.
I’m a 59 yr old woman who has been in customer service and management for 42 years. Retail, restaurant, direct sales, you name it...I’ve done it. Needless to say, I can within a few minutes sum up, and grade the service I’m receiving.
I also know that being in the customer service industry you take a lot of crap. You are quick to receive the complaints, but few people go out of their way to pay compliments after they leave the store. That’s why I’m writing.
Not only did LeeAnne take me by the hand, and very patiently show me different products, but she sat me down at what I like to call the “flavor bar” and helped me pick out the same flavor that my friend let me try. She nailed it right away. She carefully showed me how to work my new “toy” and was very patient. I felt very taken care of. I would also like to add that while she was in the back gathering all of what I needed, I was able to observe the rest of the staff, and how they worked with others. At least 3 of them saw me sitting on the couch and asked if I was being helped. All the employees were going out of their way, at every moment to help others...and they seemed happy! Something you don’t see in retail so much today.
Finally, LeeAnne got me rung up, gave me a card with her name, and asked me to please call with any questions, and she also explained the bonus point program. I walked out of that store totally wowed by the experience! No wonder your place is packed! Keep up the good work Plumes!! I hope my email serves to lift your day, as you did mine!